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At Chelvarephorae, we are committed to providing high-quality online painting courses and ensuring customer satisfaction. This Return Policy outlines the terms and conditions under which refunds and cancellations are processed. Please read this policy carefully before making a purchase. By purchasing our courses or services, you acknowledge that you have read, understood, and agree to this Return Policy.
We offer refunds under specific circumstances to ensure fairness to both our students and our business. Refund requests must be submitted within the timeframe specified in this policy and must meet the eligibility criteria outlined below. We reserve the right to evaluate each refund request on a case-by-case basis.
You may request a full refund within 14 days of your purchase date if you have accessed less than 20% of the course content. This policy allows you to explore the initial lessons and determine if the course meets your expectations. To qualify for a refund, you must not have downloaded significant course materials or participated extensively in live sessions.
Refunds will not be provided if you have accessed more than 20% of the course content, downloaded substantial course materials, or if more than 14 days have passed since your purchase date. Additionally, courses purchased during promotional periods or at discounted rates may have different refund terms, which will be clearly stated at the time of purchase.
To request a refund, please contact our customer support team at supportuse@chelvarephorae.world or call us at +61 2 9339 8651. Include your order number, the reason for your refund request, and any relevant details. We will review your request and respond within 5 business days. If your refund is approved, it will be processed within 10 business days to your original payment method.
When submitting a refund request, please provide your full name, email address associated with your account, order number or transaction ID, date of purchase, course name, and a brief explanation of why you are requesting a refund. Providing complete information will help us process your request more efficiently.
Once your refund request is approved, please allow 10 business days for the refund to be processed and credited to your original payment method. Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account. We will send you a confirmation email once the refund has been processed.
If we need to cancel a course due to unforeseen circumstances, such as instructor unavailability or insufficient enrollment, you will be notified immediately and offered a full refund or the option to transfer to another course of equal value. We will make every effort to provide advance notice of any cancellations.
If a scheduled live session is cancelled by us, we will reschedule the session or provide a recorded version of the content. No refunds will be issued for individual session cancellations, as all course content remains accessible to you. However, if multiple sessions are cancelled without adequate replacement, you may be eligible for a partial refund.
If you experience technical difficulties accessing course content due to issues on our end, please contact our support team immediately. We will work to resolve the issue as quickly as possible. If we are unable to resolve the technical problem within a reasonable timeframe, you may be eligible for a refund or course credit.
Please note that technical issues caused by your internet connection, device compatibility, or software configuration are not grounds for a refund. We provide system requirements and technical specifications for all courses, and it is your responsibility to ensure your equipment meets these requirements before purchasing.
If you have purchased a subscription-based service, you may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period, and you will continue to have access to the service until that date. No refunds will be provided for partial subscription periods, but you will not be charged for subsequent periods after cancellation.
Subscription services automatically renew at the end of each billing period unless you cancel before the renewal date. You will receive a reminder email before each renewal. To cancel your subscription, log into your account and follow the cancellation instructions, or contact our customer support team for assistance.
If you purchase a bundle of multiple courses at a discounted rate, refund requests will be evaluated based on the bundle as a whole. If you request a refund for the entire bundle within the standard refund period and have accessed less than 20% of any course in the bundle, you may receive a full refund. Partial refunds for individual courses within a bundle are not available.
Courses purchased as gifts are subject to the same refund policy as regular purchases. The refund period begins on the date the gift recipient activates their access to the course, not the date of purchase. If a gift recipient wishes to request a refund, they must contact us directly with the gift code or order information.
Courses purchased using promotional codes, discount coupons, or during special sales events are generally non-refundable unless otherwise stated in the promotional terms. We reserve the right to modify refund eligibility for promotional purchases, and any special conditions will be clearly communicated at the time of purchase.
If you initiate a chargeback with your payment provider without first contacting us to resolve the issue, your account will be immediately suspended, and you will lose access to all course materials. We encourage you to contact our customer support team to address any concerns before pursuing a chargeback. Fraudulent chargebacks may result in permanent account termination and legal action.
We regularly update our course content to ensure it remains current and relevant. Minor updates, improvements, or additions to course content do not constitute grounds for a refund. However, if we make substantial changes that significantly alter the course structure or content, we will notify enrolled students and offer appropriate remedies if necessary.
We understand that exceptional circumstances may arise that prevent you from completing a course. In cases of serious illness, family emergency, or other significant life events, please contact us to discuss your situation. While we cannot guarantee a refund outside of our standard policy, we will consider each case individually and may offer alternatives such as course credit or extended access.
For refund requests based on exceptional circumstances, we may require supporting documentation to verify your situation. All information provided will be kept confidential and used solely for the purpose of evaluating your refund request.
If you are not satisfied with our response to your refund request, you may escalate the matter by contacting our management team. We are committed to resolving disputes fairly and will work with you to find a satisfactory solution. All disputes will be handled in accordance with the laws of Australia.
We reserve the right to modify this Return Policy at any time. Any changes will be posted on this page with an updated revision date. Changes to this policy will not affect refund requests for purchases made before the policy change. We encourage you to review this policy periodically to stay informed of any updates.
If you have any questions about this Return Policy or need assistance with a refund request, please contact us at supportuse@chelvarephorae.world or by phone at +61 2 9339 8651. You may also write to us at 156 Forbes St, Darlinghurst NSW 2010, Australia. Our customer support team is available to assist you during business hours and will respond to all inquiries as promptly as possible.